We have a 7-day return policy, which means you have 7 days after receiving the product to file a refund.

Please NOTE:
If an item was ordered and you try to cancel you can apply for a refund but you must pay to ship it back to our warehouse.
For example:  If you order an item and change your mind and want to cancel and we cant stop the shipment then you must pay to ship it back.

To be eligible for a refund and have shipping included, the item must have been damaged or was not delivered.

If the item was received but you do not want the item or it's not to your liking we will do our best to work something out with you, if you still want to send it back then the following applies:

1. Item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Item must be sealed in the original bag, box unopened, and the item not used.
2. Shipping back to our warehouse will be paid by the buyer.

To start a return, you can contact us at contact@theblockarmy.com. If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at contact@theblockarmy.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item so that we can evaluate the issue and make it right.  In the event the item is defective, we will get you the parts to fix it shipped out asap at no cost.  In the worst-case scenario, we will ship you a new item or refund your money.  You must ship your item back within 7 days, or REFUND WILL NOT BE ACCEPTED.

 

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

It can take up to 15 days after we issue a refund to have it show up on your credit card or bank account.

Most of our products are free to return; however, some items are not, and it's the responsibility of the buyer to pay for the shipping cost back. This includes any customs fees or packing fees. If we get charged this amount, we will deduct this from your refund amount.
Again all orders must be in the original bubble wrap and parts bags they came in.

All items will be shipped by a tracking method we will supply.  Once we receive your refund and inspect it we will issue the refund and notify you by email.

 

Missing Pieces

In the event, there are missing pieces, we will have the missing piece or pieces sent out asap and 100% free of charge.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

To receive an exchange the item must be either defective or damaged. We can exchange it for a replacement item free of charge.